<?php

class Controller_support extends Crunchbutton_Controller_Account {
	public function init() {
	
		if (!c::admin()->permission()->check(['global', 'support-all', 'support-view', 'support-crud' ])) {
			return ;
		}
	
		$action = c::getPagePiece(1);

		switch ($action) {
			case 'new':

				if ( !Crunchbutton_Support::adminHasCreatePermission() ) {
					return ;
				}

				self::create($support, $_REQUEST);
				header('Location: /support/'.$support->id_support);
				exit;
				break;

			default:
				$support = Support::o(c::getPagePiece(1));
				$action = c::getPagePiece(2);

				switch ($action) {
				
					case 'checkconvo' :
						$notes = $support->notes('external', $_REQUEST['date']);
						if ($notes) {
							foreach ($notes as $note) {
								c::view()->display('support/conversation.note', ['set' => ['note' => $note]]);
							}
						}
						exit;
						break;
		
					case 'history':
						c::view()->layout('layout/ajax');
						c::view()->notes = $support->notes();
						c::view()->display( 'support/converstaion.history' );
						exit;
						break;

					case 'conversation' :
						if ($support->permissionToEdit()) {
							self::setRep($support);
							$sn = self::respond($support, $_POST);
							c::view()->display('support/conversation.note', ['set' => ['note' => $sn]]);
							exit;
						}
						break;

					case 'note' :
						if ($support->permissionToEdit()) {
							$support->addNote($_POST['text'], 'rep', 'internal');
							exit;
						}
						break;

					case 'update':
						if ($support->permissionToEdit()) {
							self::update( $support, $_POST );
							echo $support->json();
							exit;
						}
						break;

					case 'actions':
						if ($support->permissionToEdit()) {
							self::setRep($support);
							self::action($support, $_POST);
						}
						break;
				}

				break;
			
		}

		c::view()->page = 'support';

		if ( $support->id_support ) {

			if( !$support->permissionToEdit() ){
				return ;
			}


			// show the support's form
			c::view()->support = $support;
			c::view()->display('support/support');	
		} else {
			// show the supports list

			
			// If the user doesnt have permission to see all the support, lets get the restaurants he could se
			if( !c::admin()->permission()->check(['global', 'support-all', 'support-crud' ] ) ){
				$restaurants = c::admin()->getRestaurantsUserHasPermissionToSeeTheirTickets();
				$restaurants[] = -1;
				$where = ' AND id_restaurant IN( ' . join( $restaurants, ',' ) . ')';
			}

			$query = "SELECT * FROM support WHERE 1=1 {$where} ORDER BY id_support DESC LIMIT 50";

			c::view()->recent = Support::q( $query );
			c::view()->total = Support::q("SELECT COUNT(*) AS count FROM support WHERE status = 'open' {$where}")->count;
			c::view()->display('support/index');
		}
	}

	// ---------------------------------------

	public static function respond($support, $args=[]) {
		if ($args['text'] == '') return;
		$sn = $support->addNote($args['text'], 'rep', 'external');
		$sn->notify();
		return $sn;
	}

	public static function update( $support, $args = [] ) {

		if($args['new_note'] != '') {
			$support->addNote($args['new_note'], 'rep', 'internal');
		}

		$changes = array();

		if( $support->status != $args['status'] ){
			$changes[] = 'Status changed to: ' . $args['status'];
		}

		if( $support->id_github != $args['id_github'] ){
			$changes[] = 'GitHub Issue changed to: ' . $args['id_github'];
		}

		if( $support->fault_of != $args['fault_of'] ){
			$changes[] = 'Fault of changed to: ' . $args['fault_of'];
		}

		if( $support->customer_happy != $args['customer_happy'] ){
			$changes[] = 'Customer happy changed to: ' . ( ( $args['customer_happy'] == 1 ) ? 'Yes' : 'No' ) ;
		}

		if( $support->user_perspective != $args['user_perspective'] ){
			$changes[] = 'User perspective changed to: ' . $args['user_perspective'];
		}

		if( $support->user_perspective_other != $args['user_perspective_other'] ){
			$changes[] = 'User perspective (other) changed to: ' . $args['user_perspective_other'];
		}

		if( $support->description_cb != $args['description_cb'] ){
			$changes[] = 'Behind the scenes changed to' . $args['description_cb'];
		}

		if( $support->how_to_prevent != $args['how_to_prevent'] ){
			$changes[] = 'Hot to prevent changed to: ' . $args['how_to_prevent'];
		}

		if( $support->id_restaurant != $args['id_restaurant'] ){
			$changes[] = 'Changed restaurant to: ' . $args['id_restaurant'];
		}

		$changes = join( "\n", $changes );
		if( trim( $changes ) != '' ){
			$support->systemNote( $changes );	
		}
		
		$support->id_restaurant 					= $args['id_restaurant'			];
		$support->user_perspective 				= $args['user_perspective'			];
		$support->user_perspective_other 	= $args['user_perspective_other'];
		$support->description_client 			= $args['description_client'		];
		$support->how_to_prevent 					= $args['how_to_prevent'				];
		$support->description_cb     			= $args['description_cb'    		];
		$support->fault_of           			= $args['fault_of'          		];
		$support->customer_happy     			= $args['customer_happy'    		];
		$support->status             			= $args['status'            		];
		$support->id_github          			= $args['id_github'         		];
		$support->save();
	}

	public static function create(&$support, $args = []) {
		$support = new Support;
		$support->status = 'open';
		$support->message = 'Ticket created from admin panel.';
		$support->id_support_rep = self::getRep()->id_support_rep;

		if ($args['id_order']) {
			$order = Order::o($args['id_order']);
			$support->id_order = $order->id;
			$support->id_restaurant = $order->id_restaurant;
			$support->id_user = $order->id_user;
			$support->name = User::o($order->id_user)->name;
		}
		$support->save();
	}
	
	public static function getRep() {
		return Support_Rep::getLoggedInRep();
	}

	public static function setRep(&$support) {
		$support->id_support_rep = self::getRep()->id_support_rep;
		$support->save();
	}

	public static function action(&$support, $args=[]) {
		if($args['action_type'] == 'Unlink Restaurant') {
			$support->systemNote("Unlinked restaurant #RST$support->id_restaurant.");
			$support->id_restaurant = null;
			$support->save();
		}
		if($args['action_type'] == 'Link Restaurant') {
			if(is_numeric($args['id_restaurant'])) {
				$restaurant = Restaurant::o($args['id_restaurant']);
			}
			else { // permalink
				$restaurant = Restaurant::permalink($args['id_restaurant']);
			}
			if(!$restaurant->id_restaurant) return;
			$support->id_restaurant = $restaurant->id_restaurant;
			$support->save();
			$support->systemNote("Linked restaurant #RST$support->id_restaurant.");
		}
		if($args['action_type'] == 'Unlink User') {
			$support->systemNote("Unlinked user #USER$support->id_user.");
			$support->id_user = null;
			$support->save();
		}
		if($args['action_type'] == 'Link User') {
			$id = preg_replace('/[^\dx]/i', '', $args['id_user']);
			if(is_numeric($id) && $id < 100000000) {
				$user = User::o($id);
			}
			else { // phone number
				$user = User::byPhone($id);
			}
			if(!$user->id_user) return;
			$support->id_user = $user->id_user;
			$support->phone = $user->phone;
			$support->save();
			$support->systemNote("Linked user #USER$support->id_user.");
		}
		if($args['action_type'] == 'Unlink Order') {
			$support->systemNote("Unlinked order #ORD$support->id_order.");
			$support->id_order = null;
			$support->save();
		}
		if($args['action_type'] == 'Link Order') {
			$order = Order::o($args['id_order']);
			if(!$order->id_order) return;
			$support->id_order = $order->id;
			$support->id_restaurant = $order->id_restaurant;
			$support->id_user = $order->id_user;
			$user = User::o($order->id_user);
			$support->name = $user->name;
			$support->phone = $user->phone;
			$support->save();
			$support->systemNote("Linked order #ORD$support->id_order.");
		}
		if($args['action_type'] == 'Refund Order') {
			$order = $support->order();
			if(!$order->id_order) return;
			$order->refund();
		}
	}


}