diff --git a/include/controllers/default/crunchbutton/api/twilio/sms.php b/include/controllers/default/crunchbutton/api/twilio/sms.php
index 2c16e3f51..8995824a8 100644
--- a/include/controllers/default/crunchbutton/api/twilio/sms.php
+++ b/include/controllers/default/crunchbutton/api/twilio/sms.php
@@ -221,7 +221,6 @@ class Controller_api_twilio_sms extends Crunchbutton_Controller_Rest {
 
 			// Log
 			Log::debug( [ 'action' => 'saving the answer', 'id_support' => $answer->id_support, 'phone' => $phone, 'message' => $message, 'type' => 'sms' ] );
-
 		}
 
 		// c::timeout(function() use ($nums, $b, $twilio, $env, $id) {
diff --git a/include/library/Crunchbutton/Hipchat/Notification.php b/include/library/Crunchbutton/Hipchat/Notification.php
index ed7937dbc..a78015bd9 100644
--- a/include/library/Crunchbutton/Hipchat/Notification.php
+++ b/include/library/Crunchbutton/Hipchat/Notification.php
@@ -17,10 +17,24 @@ class Crunchbutton_Hipchat_Notification extends Cana_Model {
 		self::sendNotification($msg);
 	}
 
+	public static function NewSupport($support) {
+		$msg = "A new customer service issue (#$support->id_support): ".
+			"$support->name, $support->phone, $support->message";
+		self::sendNotification($msg);
+	}
+
+	public static function NewSupportAnswer($answer) {
+		$msg = "$answer->name has responded to ".
+			"customer service issue #$answer->id_support.";
+		self::sendNotification($msg);
+	}
+
 	public static function sendNotification($msg) {
+		error_log($msg);
 		$msg = urlencode(str_replace('\n', ' ', $msg));
 		$env = c::env() == 'live' ? 'live' : 'dev';
-		$msg = "[env:$env] " . $msg;
+		$msg = "[env:$env]+" . $msg;
+		error_log($msg);
 		$url = self::$api_url.
 			'?auth_token='.self::$auth_token.
 			'&room_id='.self::$room_id.
@@ -29,6 +43,7 @@ class Crunchbutton_Hipchat_Notification extends Cana_Model {
 			'&notify=0'. // don't blink the chat window
 			'&format=json'.
 			'&message='.$msg;
+		error_log($url);
 		$req = \Httpful\Request::get($url);
 		$req->expects('json');
 		$rsp = $req->sendIt();
@@ -37,7 +52,7 @@ class Crunchbutton_Hipchat_Notification extends Cana_Model {
 
 	public static function sendUrgentNotification($msg) {
 		$msg = urlencode(str_replace('\n', ' ', $msg));
-		$msg = '[env:'.c::env().'] ' . $msg;
+		$msg = '[env:'.c::env().']+' . $msg;
 		$url = self::$api_url.
 			'?auth_token='.self::$auth_token.
 			'&room_id='.self::$room_id.
diff --git a/include/library/Crunchbutton/Support.php b/include/library/Crunchbutton/Support.php
index 5e08d863b..9d5d304c0 100644
--- a/include/library/Crunchbutton/Support.php
+++ b/include/library/Crunchbutton/Support.php
@@ -144,5 +144,6 @@ class Crunchbutton_Support extends Cana_Table {
 
 	public function save() {
 		parent::save();
+		Crunchbutton_Hipchat_Notification::NewSupport($this);
 	}
-}
\ No newline at end of file
+}
diff --git a/include/library/Crunchbutton/Support/Answer.php b/include/library/Crunchbutton/Support/Answer.php
index 7fbc80a37..0b7cf6988 100644
--- a/include/library/Crunchbutton/Support/Answer.php
+++ b/include/library/Crunchbutton/Support/Answer.php
@@ -20,5 +20,6 @@ class Crunchbutton_Support_Answer extends Cana_Table {
 
 	public function save() {
 		parent::save();
+		Crunchbutton_Hipchat_Notification::NewSupportAnswer($this);
 	}
-}
\ No newline at end of file
+}