diff --git a/include/controllers/default/cockpit/support/index.php b/include/controllers/default/cockpit/support/index.php
index 9dedef86a..9a27e3568 100644
--- a/include/controllers/default/cockpit/support/index.php
+++ b/include/controllers/default/cockpit/support/index.php
@@ -119,7 +119,7 @@ class Controller_support extends Crunchbutton_Controller_Account {
 		}
 
 		if( $support->description_cb != $args['description_cb'] ){
-			$changes[] = 'Behind the scenes: ' . $args['description_cb'];
+			$changes[] = 'Behind the scenes changed to' . $args['description_cb'];
 		}
 
 		if( $support->how_to_prevent != $args['how_to_prevent'] ){
diff --git a/include/views/default/cockpit/support/conversation.note.client.phtml b/include/views/default/cockpit/support/conversation.note.client.phtml
index e277f1517..67162e7fe 100644
--- a/include/views/default/cockpit/support/conversation.note.client.phtml
+++ b/include/views/default/cockpit/support/conversation.note.client.phtml
@@ -1,8 +1,9 @@
+<? $date = $note->date(); ?>
 <li class="arrow-box-left" id="chat-note-<?=$note->id_support_note?>">
 	<div class="avatar"><img class="avatar-small" src="/assets/images/admin/user.jpg" /></div>
 	<div class="info">
 		<span class="name"><strong><?=$note->name?></strong> <span class="badge badge-blue">user</span></span>
-		<span class="time"><?=$note->relativeTime()?></span>
+		<span class="time" title="<?=$date->format('M jS Y - g:i:s A');?>"><?=$note->relativeTime()?></span>
 	</div>
-	<?=$note->text ?>
+	<?=nl2br($note->text); ?>
 </li>
\ No newline at end of file
diff --git a/include/views/default/cockpit/support/conversation.note.rep.phtml b/include/views/default/cockpit/support/conversation.note.rep.phtml
index 49259d734..706bed109 100644
--- a/include/views/default/cockpit/support/conversation.note.rep.phtml
+++ b/include/views/default/cockpit/support/conversation.note.rep.phtml
@@ -1,8 +1,12 @@
+<? $date = $note->date(); ?>
 <li class="arrow-box-right gray" id="chat-note-<?=$note->id_support_note?>">
 	<div class="avatar"><img class="avatar-small" src="/assets/images/admin/user.jpg" /></div>
 	<div class="info">
-		<span class="name"><strong>Staff</strong> <span class="badge badge-gray"><?=$note->from?></span></span>
-		<span class="time"><?=$note->relativeTime()?></span>
+		<span class="name">
+			<strong>Staff</strong> <span class="badge badge-gray"><?=$note->from?></span> 
+			<?php if( $note->visibility == 'external' ){ echo '<i class="icon-mobile-phone" title="sms"></i>'; } ?> 
+		</span>
+		<span class="time" title="<?=$date->format('M jS Y - g:i:s A');?>"><?=$note->relativeTime()?></span>
 	</div>
-	<?=$note->text ?>
+	<?=nl2br($note->text); ?>
 </li>
\ No newline at end of file
diff --git a/include/views/default/cockpit/support/conversation.note.system.phtml b/include/views/default/cockpit/support/conversation.note.system.phtml
index 1d9cc9ee2..c488a2984 100644
--- a/include/views/default/cockpit/support/conversation.note.system.phtml
+++ b/include/views/default/cockpit/support/conversation.note.system.phtml
@@ -1,8 +1,9 @@
+<? $date = $note->date(); ?>
 <li class="arrow-box-right gray" id="chat-note-<?=$note->id_support_note?>">
 	<div class="avatar"><img class="avatar-small" src="/assets/images/admin/system.png" /></div>
 	<div class="info">
 		<span class="name"><strong>Staff</strong> <span class="badge badge-green"><?=$note->from?></span></span>
-		<span class="time"><?=$note->relativeTime()?></span>
+		<span class="time" title="<?=$date->format('M jS Y - g:i:s A');?>"><?=$note->relativeTime()?></span>
 	</div>
-	<?=$note->text ?>
+	<?=nl2br($note->text); ?>
 </li>
\ No newline at end of file
diff --git a/include/views/default/cockpit/support/update.phtml b/include/views/default/cockpit/support/update.phtml
index b59c5df6c..1cce5cfae 100644
--- a/include/views/default/cockpit/support/update.phtml
+++ b/include/views/default/cockpit/support/update.phtml
@@ -55,7 +55,8 @@ $support = $this->support;
 				<li>
 					<label>What Happened from User's Perspective?</label>
 					<?php 
-					$options = array( 'Food never came', 
+					$options = array( '',
+														'Food never came', 
 														'Wrong options',
 														'Wrong or missing food items',
 														'Realized they made a mistake using website',