diff --git a/include/library/Crunchbutton/Message/Incoming/Customer.php b/include/library/Crunchbutton/Message/Incoming/Customer.php
index 32005cdb4..7db26f2ca 100644
--- a/include/library/Crunchbutton/Message/Incoming/Customer.php
+++ b/include/library/Crunchbutton/Message/Incoming/Customer.php
@@ -146,7 +146,7 @@ class Crunchbutton_Message_Incoming_Customer extends Cana_model {
 					'Restaurant: '.$this->order->restaurant()->name.$community.' / '.$this->order->restaurant()->phone.$notifications;
 					// Notify reps
 					$this->notifyReps($newMessageNotification, $this->support);
-				Crunchbutton_Message_Incoming_Support::notifyReps($newMessageNotification);
+					return;
 			}
 		}
 
diff --git a/include/library/Crunchbutton/Support/Action.php b/include/library/Crunchbutton/Support/Action.php
index 4ac67d260..5df36000c 100644
--- a/include/library/Crunchbutton/Support/Action.php
+++ b/include/library/Crunchbutton/Support/Action.php
@@ -32,12 +32,137 @@ class Crunchbutton_Support_Action extends Cana_Table {
 		return $action;
 	}
 
+	public function isWaitingResponse(){
+		if($this->action == self::ACTION_MESSAGE_RECEIVED || $this->action == self::ACTION_NOTIFICATION_SENT){
+			return true;
+		}
+		return false;
+	}
+
 	public static function checkStatus(){
-		// check here
-		$actions = self::q('SELECT * FROM support_action save
+		$actions = self::q('SELECT * FROM support_action sa
 												INNER JOIN(
 													SELECT MAX(id_support_action) id_support_action, id_support FROM support_action GROUP BY id_support)
 														max ON max.id_support_action = sa.id_support_action');
+		foreach($actions as $action){
+			$action->runVerification();
+		}
+	}
+
+	public function runVerification(){
+		if($this->isWaitingResponse()){
+			$lastChange = $this->date();
+			$now = new DateTime('now', new DateTimeZone(c::config()->timezone));
+			$minutes = Util::interval2Hours($lastChange->diff($now));
+
+			if($minutes >= 15){
+				// send notification to cs
+				if(!self::hasCSNotification($this->id_support)){
+					$this->notifyCS();
+				}
+			} else if ($minutes >= 8){
+				// sent ticket to drivers
+				if(!self::hasDriversNotification($this->id_support)){
+					$this->notifyDrivers();
+				}
+			}
+		}
+	}
+
+	public function getMessage(){
+		$id_support = $this->id_support;
+		$support = Support_Message::q('SELECT * FROM support_message WHERE id_support = ? AND `from` = ? ORDER BY id_support_message DESC LIMIT 1', [$id_support, Support_Message::TYPE_FROM_CLIENT])->get(0);
+		if($support->body){
+			$order = $this->order();
+			$message = 'Support ticket @'.$id_support."\n";
+			if($order->id_order){
+				$message .= 'Last Order: #'.$order->id_order. "\n".
+				$message .= 'Customer: '.$order->name.' / '.$order->phone.($order->address ? ' / '.$order->address : '')."\n";
+				$message .= 'Restaurant: '.$order->restaurant()->name.$community.' / '.$order->restaurant()->phone.$notifications."\n";
+			}
+			$message .= $support->body;
+			return $message;
+		}
+		return null;
+	}
+
+	public function order(){
+		return Order::q('SELECT * FROM `order` WHERE phone=? AND TIMESTAMPDIFF( hour, date, NOW() ) < 24 ORDER BY id_order DESC  LIMIT 1',[$this->support()->phone])->get(0);
+	}
+
+	public function notifyDrivers(){
+		$reps = Support::getUsers();
+		$order = $this->order();
+		$id_community = $order->id_community;
+		if(!$id_community && $this->support()->phone){
+			$community = Crunchbutton_Community::customerCommunityByPhone($this->support()->phone);
+			if($community->id_community){
+				$id_community = $community->id_community;
+			}
+		}
+
+		$data = [];
+		$reps = [];
+
+		if($id_community){
+			$community = Community::o($id_community);
+			$drivers = $community->getWorkingDrivers();
+			foreach ($drivers as $driver) {
+				$reps[$driver->name] = $driver->phone;
+				$data['reps'][] = ['id_admin' => $driver->id_admin];
+				$type = Support_Action::TYPE_NOTIFICATION_SENT_TO_DRIVERS;
+			}
+		}
+
+		$type = self::TYPE_NOTIFICATION_SENT_TO_DRIVERS;
+		$message = $this->getMessage();
+		self::create(['id_support' => $this->id_support,
+									'action' => self::ACTION_NOTIFICATION_SENT,
+									'type' => $type,
+									'data' => $data]);
+		if($reps && count($reps)){
+			Message_Sms::send([
+				'to' => $reps,
+				'message' => $message,
+				'reason' => Message_Sms::REASON_SUPPORT
+			]);
+		}
+	}
+
+	public function notifyCS(){
+		$reps = Support::getUsers();
+		$data = ['reps' => $reps];
+		$type = self::TYPE_NOTIFICATION_SENT_TO_CS;
+		$message = $this->getMessage();
+		self::create(['id_support' => $this->id_support,
+									'action' => self::ACTION_NOTIFICATION_SENT,
+									'type' => $type,
+									'data' => $data]);
+		Message_Sms::send([
+			'to' => $reps,
+			'message' => $message,
+			'reason' => Message_Sms::REASON_SUPPORT
+		]);
+	}
+
+	public static function hasDriverNotification($id_support){
+		return self::supportHasActionType($id_support, self::ACTION_NOTIFICATION_SENT, self::TYPE_NOTIFICATION_SENT_TO_DRIVER);
+	}
+
+	public static function hasDriversNotification($id_support){
+		return self::supportHasActionType($id_support, self::ACTION_NOTIFICATION_SENT, self::TYPE_NOTIFICATION_SENT_TO_DRIVERS);
+	}
+
+	public static function hasCSNotification($id_support){
+		return self::supportHasActionType($id_support, self::ACTION_NOTIFICATION_SENT, self::TYPE_NOTIFICATION_SENT_TO_CS);
+	}
+
+	public static function supportHasActionType($id_support, $action, $type){
+		$action = self::q('SELECT * FROM support_action WHERE id_support = ? AND action = ?', [$id_support, $action]);
+		if($action->id_support){
+			return true;
+		}
+		return false;
 	}
 
 	public static function createMessageReceived($id_support, $data){
@@ -47,14 +172,14 @@ class Crunchbutton_Support_Action extends Cana_Table {
 	}
 
 	public function support() {
-		if( !$this->_support ){
+		if(!$this->_support){
 			$this->_support = Support::o($this->id_support);
 		}
 		return $this->_support;
 	}
 
 	public function support_message() {
-		if( !$this->_support_message ){
+		if(!$this->_support_message){
 			$this->_support_message = Support_Message::o($this->id_support_message);
 		}
 		return $this->_support_message;
@@ -76,4 +201,4 @@ class Crunchbutton_Support_Action extends Cana_Table {
 		}
 		return $this->_date;
 	}
-}
+}
\ No newline at end of file
diff --git a/include/library/Crunchbutton/Util.php b/include/library/Crunchbutton/Util.php
index ae754068e..c97f4293f 100755
--- a/include/library/Crunchbutton/Util.php
+++ b/include/library/Crunchbutton/Util.php
@@ -243,15 +243,22 @@ class Crunchbutton_Util extends Cana_Model {
 		return $result;
 	}
 
-	function interval2Hours( $difference, $accuracy = 2 ) {
+	public static function interval2Hours( $difference, $accuracy = 2 ) {
+		$minutes = self::interval2Minutes($difference, $accuracy);
+		if($minutes){
+			return $minutes / 60;
+		}
+		return 0;
+	}
+
+	public static function interval2Minutes( $difference, $accuracy = 2 ) {
 		$seconds = 	( $difference->s )
 							+ ( $difference->i * 60 )
 							+ ( $difference->h * 60 * 60 )
 							+ ( $difference->d * 60 * 60 * 24 )
 							+ ( $difference->m * 60 * 60 * 24 * 30 )
 							+ ( $difference->y * 60 * 60 * 24 * 365 );
-		$hours = $seconds / 60 / 60;
-		return floatval( number_format( $hours, 2 ) );
+		return intval($seconds / 60);
 	}
 
 	public static function randomPass( $length = 6 ){