CS Auto-Reply #5042

db/migrate/000304_config.sql

@@ -0,0 +1 @@
+INSERT INTO `config` (`id_site`, `key`, `value`) VALUES (NULL,'auto-reply-text',"Hey, thanks for texting, we'll be with ya in a second! -Crunchbutton");

db/migrate/000305_support_message.sql

@@ -0,0 +1 @@
+ALTER TABLE support_message CHANGE COLUMN `type` `type` enum('sms','note','auto-reply') NOT NULL DEFAULT 'sms';

include/library/Crunchbutton/Message/Incoming/Customer.php

@@ -1,5 +1,5 @@
 <?php
-	
+
 class Crunchbutton_Message_Incoming_Customer extends Cana_model {
 
 	const ACTION_STATUS = 'status';
@@ -10,7 +10,7 @@ class Crunchbutton_Message_Incoming_Customer extends Cana_model {
 
 		$parsed = $this->parseBody($params['body']);
 		$action = $parsed['verb'];
-		
+
 		$this->order = Order::q('select * from `order` where phone="'.$params['from'].'" order by date desc limit 1')->get(0);
 		$this->support = Support::q('
 			select support.* from support
@@ -40,7 +40,7 @@ class Crunchbutton_Message_Incoming_Customer extends Cana_model {
 
 		$this->response = (object)$response;
 	}
-	
+
 	public function status() {
 		if ($this->support->id_order) {
 			$response .= "\nOrder: #".$this->support->id_order;
@@ -54,14 +54,14 @@ class Crunchbutton_Message_Incoming_Customer extends Cana_model {
 				$response .= "\nDriver: ".$this->support->order()->status()->last()['driver']['name'];
 				$response .= "\nStatus: ".$this->support->order()->status()->last()['status'];
 			}
-			
+
 			$date = new DateTime($this->support->order()->status()->last()['date'], new DateTimeZone('America/Los_Angeles'));
 			$date->setTimeZone(new DateTimeZone($this->support->order()->restaurant()->timezone));
 			$response .= "\nUpdated @ ".$date->format('n/j g:iA T');
 		}
 		return $response;
 	}
-	
+
 	public function reply($params) {
 
 		if (!$this->support->id_support || ($this->support->id_support && $this->support->id_order && $this->support->id_order != $this->order->id_order)) {
@@ -99,7 +99,7 @@ class Crunchbutton_Message_Incoming_Customer extends Cana_model {
 			$message .= ' DRIVER '.$params['admin']->name;
 		} elseif ($this->order->id_order) {
 			$message .= ' #'.$this->order->id_order.' '.$this->order->name;
-			
+
 			if ($created) {
 				// send a message before support
 				$types = $this->order->restaurant()->notification_types();
@@ -107,9 +107,9 @@ class Crunchbutton_Message_Incoming_Customer extends Cana_model {
 				if (count($types) > 0) {
 					$notifications = ' / RN: ' . join('/', $types);
 				}
-	
+
 				$date = '%DATETIMETZ:'.$this->order->date()->format('Y-m-d H:i:s').'%';
-	
+
 				$community = $this->order->restaurant()->communityNames();
 				if ($community) {
 					$community = ' (' . $community . ')';
@@ -134,7 +134,7 @@ class Crunchbutton_Message_Incoming_Customer extends Cana_model {
 	}
 
 	public function help() {
-		$response = 
+		$response =
 			"Support usage: command|message\n".
 			"Commands: \n".
 			"    status - show status of last order\n".
@@ -155,7 +155,7 @@ class Crunchbutton_Message_Incoming_Customer extends Cana_model {
 			self::ACTION_HELP => [ 'help', 'h', 'info', 'commands', '\?', 'support'],
 			self::ACTION_REPLY => [ '.*' ]
 		];
-		
+
 		foreach ($verbs[self::ACTION_HELP] as $k => $verb) {
 			$help .= ($help ? '$|^' : '').'\/?'.$verb;
 		}

include/library/Crunchbutton/Message/Sms.php

@@ -19,6 +19,7 @@ class Crunchbutton_Message_Sms extends Crunchbutton_Message {
 	const REASON_GIFT_CARD = 'gift card';
 	const REASON_GIFT_CARD_REDEEMED = 'gift card redeemed';
 	const REASON_SETTLEMENT_FAIL = 'settlement fail';
+	const REASON_AUTO_REPLY = 'auto reply';
 
 	public static function number($t = null) {
 		if ($t) {

include/library/Crunchbutton/Support.php

@@ -8,6 +8,8 @@ class Crunchbutton_Support extends Cana_Table_Trackchange {
 	const TYPE_TICKET = 'TICKET';
 	const TYPE_COCKPIT_CHAT = 'COCKPIT_CHAT';
 
+	const CONFIG_AUTO_REPLY_KEY = 'auto-reply-text';
+
 	const STATUS_OPEN = 'open';
 	const STATUS_CLOSED = 'closed';
 
@@ -349,7 +351,62 @@ class Crunchbutton_Support extends Cana_Table_Trackchange {
 		$messageParams[ 'phone' ] = $params[ 'phone' ];
 		$messageParams[ 'body' ] = $params[ 'body' ];
 		$messageParams[ 'media' ] = $params[ 'media' ];
+
 		$this->addMessage( $messageParams );
+
+		// CS Auto-Reply #5042
+		$support = $this;
+		Cana::timeout( function() use( $support ) {
+			$support->autoReply();
+		} );
+	}
+
+	public function autoReply(){
+		$body = $this->autoReplyMessage();
+		if( $this->shoudAutoReply() && $body ){
+			$messageParams[ 'type' ] = Crunchbutton_Support_Message::TYPE_AUTO_REPLY;
+			$messageParams[ 'from' ] = Crunchbutton_Support_Message::TYPE_FROM_SYSTEM;
+			$messageParams[ 'visibility' ] = Crunchbutton_Support_Message::TYPE_VISIBILITY_EXTERNAL;
+			$messageParams[ 'phone' ] = $params[ 'phone' ];
+			$messageParams[ 'body' ] = $body;
+			$message = $this->addMessage( $messageParams );
+			if( $message->id_support_message ){
+				$message->notify();
+			}
+		}
+	}
+
+	public function autoReplyMessage(){
+		$message = Crunchbutton_Config::q( 'SELECT * FROM config WHERE `key` = "' . Crunchbutton_Support::CONFIG_AUTO_REPLY_KEY . '" ORDER BY RAND() LIMIT 1' );
+		if( $message->value ){
+			return $message->value;
+		}
+		return false;
+	}
+
+	public function lastAutoReplyByPhone( $phone ){
+		$support_message = Crunchbutton_Support_Message::q( 'SELECT sm.* FROM support s
+																														INNER JOIN support_message sm ON sm.id_support = s.id_support
+																														WHERE s.phone = "' . $phone . '"
+																														AND sm.type = "' . Crunchbutton_Support_Message::TYPE_AUTO_REPLY . '"
+																														ORDER BY id_support_message DESC LIMIT 1' )->get( 0 );
+		if( $support_message->id_support_message ){
+			return $support_message;
+		}
+		return false;
+	}
+
+	public function shoudAutoReply(){
+		$last = $this->lastAutoReplyByPhone( $this->phone );
+		if( !$last ){
+			return true;
+		} else {
+			$now = new DateTime( 'now', new DateTimeZone( c::config()->timezone ) );
+			if( Crunchbutton_Util::intervalMoreThan24Hours( $now->diff( $last->date() ) ) ){
+				return true;
+			}
+		}
+		return false;
 	}
 
 	public function addAdminReply($body, $guid = null){

include/library/Crunchbutton/Support/Message.php

@@ -4,6 +4,7 @@ class Crunchbutton_Support_Message extends Cana_Table {
 
 	const TYPE_SMS = 'sms';
 	const TYPE_NOTE = 'note';
+	const TYPE_AUTO_REPLY = 'auto-reply';
 	const TYPE_FROM_CLIENT = 'client';
 	const TYPE_FROM_REP = 'rep';
 	const TYPE_FROM_SYSTEM = 'system';
@@ -108,6 +109,17 @@ class Crunchbutton_Support_Message extends Cana_Table {
 		$support = $this->support();
 		$phone = $support->phone;
 		if (!$phone) return;
+
+		// Auto reply messages
+		if( $this->type == Crunchbutton_Support_Message::TYPE_AUTO_REPLY && $this->body ){
+				Crunchbutton_Message_Sms::send([
+					'to' => $phone,
+					'message' => $this->body,
+					'reason' => Crunchbutton_Message_Sms::REASON_AUTO_REPLY
+				]);
+				return true;
+		}
+
 		if( $this->admin()->id_admin ){
 			$rep_name = $this->admin()->firstName();
 		} else {